Case Study: Arctic Air achieves $1 Million Growth with ServiceTitan

Arctic Air Owner Learns from Podcasts, Mentors & ServiceTitan to Help Build $1 Million Business

Arctic Air, a commercial HVAC-refrigeration company in Lancaster, Calif., struggled for years with old-school paper invoicing, manual processes, and inconsistent growth after owner Jacob Wittkopf took over at a young age. The company needed a better way to scale, improve visibility into the business, and expand beyond its commercial focus.

In 2017, Arctic Air adopted ServiceTitan field management software, including Phones Pro and Marketing Pro, and began following ServiceTitan best practices with support from a success manager. ServiceTitan helped improve call tracking, KPI visibility, reviews, and marketing performance; revenue rose from about $500,000 to $900,000, the team grew from three technicians to nine, and Arctic Air is now on track to exceed $1 million while its residential division has grown about 1,000%.

Arctic Air

Jacob Wittkopf

Arctic Air