Case Study: Fuse Service achieves 24/7 call coverage and fewer missed opportunities with ServiceTitan

Answering every call is essential, and Scheduling Pro Live Voice makes it happen

Fuse Service, a growing HVAC, electrical, plumbing, and refrigeration company with franchises across California, needed a better way to avoid missed calls and lost booking opportunities. Despite strong internal incentives for answering phones, some calls still slipped through, costing the business jobs. To solve this, Fuse Service turned to ServiceTitan’s Scheduling Pro Live Voice integration.

ServiceTitan implemented Live Voice as a 24/7 backup that routes unanswered calls to trained agents who can respond to customers, book jobs, and provide call transcripts for transparency. The result was fewer missed calls, smoother support for the CSR team, and more opportunities captured for technicians. Fuse Service said the system works well overall, with only minor issues, and described it as a “nice backup” that helps ensure jobs are scheduled instead of lost.

Fuse Service

Stanislav Pakarin

Chief Executive Officer