Case Study: Air One Heating & Air Conditioning achieves 40% revenue growth with ServiceTitan

Air One Heating & Air Conditioning - Customer Case Study

Air One Heating & Air Conditioning, a Colton, Calif.-based HVAC company owned by Rocky and Trina Lozano, struggled with slow, clunky legacy software and paper-based processes that made tracking growth, reporting, dispatching, and sales support difficult. As the business expanded to 14 technicians and a mix of residential and commercial work, the team needed a better way to manage operations and improve visibility into performance. They turned to ServiceTitan, a cloud-based HVAC business software platform, to replace their old system.

With ServiceTitan, Air One Heating & Air Conditioning implemented streamlined digital dispatching, call-taking, invoicing, reporting, and sales presentation tools, along with forms and dashboards to improve accountability and data tracking. The result was a substantial revenue increase, and the company estimated that revenue would grow 40% by the end of 2020 after switching to ServiceTitan. Rocky said the improved presentations, financing, memberships, and tracking helped drive the boost, while Trina noted the platform was much faster and more user-friendly.

Air One Heating & Air Conditioning

Rocky Lozano

Business Owner