Case Study: Putnam Mechanical achieves greater efficiency and more service calls with ServiceTitan

Adapting ServiceTitan for Commercial Company Requires ‘Revolutionary’ People

Putnam Mechanical, an HVAC and refrigeration company with commercial and residential operations in North Carolina and Florida, had outgrown its long-used legacy business software and was relying on workarounds to keep things running. After its old system was no longer supported, the company needed a more reliable, user-friendly platform that could better support its growing commercial business. Putnam Mechanical chose ServiceTitan, a cloud-based software solution for the trades.

ServiceTitan implemented a cloud-based platform and worked closely with Putnam Mechanical to adapt the product for commercial use. The change improved technician efficiency by reducing time spent on calls and routing, and Mike Fortin said it created at least one extra service call per technician per day. With average tickets of about $700 to $800, that added capacity translated into significant daily revenue gains for Putnam Mechanical, while ServiceTitan continues to collaborate on commercial features the company needs.

Putnam Mechanical

Renee Fortin

Owner