Case Study: Acclaimed! Heating, Cooling & Furnace Cleaning achieves greater efficiency and higher booking rates with ServiceTitan

Acclaimed! Heating, Cooling & Furnace Cleaning - Customer Case Study

Acclaimed! Heating, Cooling & Furnace Cleaning, based in Edmonton, Alberta, was looking to simplify the heavy manual work involved in handling calls, proposals, and other day-to-day operations. After evaluating multiple software options, the company chose ServiceTitan, including ServiceTitan Phones Pro, and found the shift to cloud-based automation especially appealing.

ServiceTitan helped automate call handling, connect calls directly to jobs, provide real-time transcripts and sentiment analysis, and speed up proposal creation for technicians and sales staff. Acclaimed! said Phones Pro was “a dream,” noting that tasks that used to require manual effort now happen much more seamlessly, improving customer service, efficiency, and booking potential.

Acclaimed! Heating, Cooling & Furnace Cleaning

Tami Lackey

Co-Founder