Case Study: A1 Garage Door Service turns missed calls into revenue with ServiceTitan

A1 Garage Door Service turns missed opportunities into revenue with Second Chance Leads

A1 Garage Door Service, which serves 15 states and has more than 50 locations, was losing revenue when customer calls went unbooked because its CSRs couldn’t catch every opportunity. The company needed a faster way to identify missed calls that could still be salvaged before customers moved on to a competitor, and it turned to ServiceTitan’s Second Chance Leads.

ServiceTitan’s Second Chance Leads uses Titan Intelligence to automatically review unbooked, non-lead, and excused calls, flagging high-potential opportunities for quick follow-up. A1 Garage Door Service said the tool helped its team react much faster and recover many lost bookings, leading to more booked calls and increased revenue; the case study also cites a similar customer seeing an added $40,000 in one month.

A1 Garage Door Service

Chase Mitchell

Director of Performance Marketing