Case Study: Rescue Air Heating and Cooling protects its bottom line during COVID-19 with ServiceTitan

12 Ways Rescue Air Protects the Bottom Line During Covid-19

Rescue Air Heating + Cooling, a Dallas HVAC company led by founder Josh Campbell with 14 technicians, faced the early COVID-19 threat of protecting staff and customers while keeping the business running. Campbell had to quickly establish clear leadership, reassure a worried team, and redesign operations to balance safety with continued service.

Rescue Air rolled out strict safety protocols (a “Mitch Mentality” culture, Covid-prepared phone greeting, pre-visit safety videos, vehicle fogging, staggered schedules, cross-trained leadership) and streamlined operations using ServiceTitan for inventory and Marketing Pro to re-engage past customers, plus targeted local newspaper ads, free estimates and extended financing. The result: technicians stayed working, customers remained confident, marketing engagement and sales held strong, and the company avoided a significant downturn in the bottom line.

Rescue Air Heating and Cooling

Josh Campbell

Founder