Case Study: Veale Wasbrough Vizards improves IT support efficiency with ServicePRO

Veale Wasbrough Vizards supports 450 users with ServicePRO

Veale Wasbrough Vizards (VWV), a full-service commercial law firm, faced the challenge of supporting approximately 450 users with a lean IT team of just eight staff. They utilized ServicePRO for help desk ticketing to manage this workload efficiently and prevent their technical personnel from being tied up with routine request logging.

The solution from ServicePRO centered on its Self-Service Web Portal and email automation, which allowed users to submit tickets directly. This automated workflow routed requests to appropriate technicians and provided immediate email notifications for escalations. ServicePRO's data analysis features enabled the IT team to generate insightful reports, helping them focus resources on recurring issues and ensure timely responses within service agreements, thereby increasing overall departmental efficiency.

Veale Wasbrough Vizards