Case Study: The Pennine Acute Hospitals NHS Trust improves porter dispatch efficiency with ServicePRO

The Pennine Acute Hospitals NHS Trust cuts £300,000 portering costs with ServicePRO

The Pennine Acute Hospitals NHS Trust faced a significant challenge with its manual portering dispatch system. The process created a bottleneck, as requests could only be received via a single phone line, and there was no way to track performance or efficiency. To modernize this critical service, the Trust turned to ServicePRO for a solution.

By implementing ServicePRO's Enterprise Edition, the Trust created an electronic portering system. This solution provided porters with mobile devices to view and pick up jobs directly, eliminating the dispatch bottleneck. The results were dramatic improvements in timeliness, efficiency, and accountability. ServicePRO's implementation was so successful it allowed the Trust to decommission its phone lines and provided management with data to establish and track SLAs, leading to the department winning a 2015 Innovation Award.

The Pennine Acute Hospitals NHS Trust