Case Study: The Opportunity Alliance reduces payroll support requests with ServicePRO

The Opportunity Alliance saves 99% of payroll request handling time with ServicePRO

The Opportunity Alliance, a non-profit Community Action Agency, faced a challenge where their support staff was spending significant time manually responding to numerous daily requests for account setup and password resets for an online payroll application. This repetitive task was inefficient and tied up valuable resources. They turned to their vendor, ServicePRO, for a solution using its help desk ticketing platform.

ServicePRO implemented an automation rule that identified these specific payroll requests by searching for keywords in email subjects. The rule then automatically dispatched a standardized response. This solution from ServicePRO significantly reduced the staff time required to handle these requests, saving the payroll department a considerable amount of time as the system now handles 99% of these inquiries automatically.

The Opportunity Alliance