Case Study: StuyTown improves resident service efficiency with ServicePRO

Stuytown streamlines resident issues with ServicePRO and 24-hour escalations

Stuytown Property Services, a property management firm for a large residential complex in New York City, faced challenges managing thousands of annual leases and resident issues. Their reliance on email and public calendars made tracking requests difficult, leading to missed communications and an inability to monitor recurring problems or SLA breaches. They turned to ServicePRO Cloud to address these inefficiencies.

ServicePRO provided a centralized platform to replace the scattered email system. Stuytown implemented it across Legal, Accounting, and Resident Services, using its project management features to streamline resident move-ins and its request tracking to handle issues. The solution brought transparency and accountability, with automated business rules ensuring timely escalation. ServicePRO enabled real-time progress tracking, improved collaboration among teams, and transformed once-fragmented processes into well-documented workflows.

Stuytown