Case Study: Passaic Valley Sewerage Commission streamlines IT support and project tracking with ServicePRO Cloud

Passaic Valley Sewerage Commission serves 48 municipalities with ServicePRO Cloud

The Passaic Valley Sewerage Commission (PVSC), a state agency, faced challenges with its previous on-premises helpdesk solution, which made collaboration between its IT and Technical Support teams difficult and time-consuming. Seeking to reduce infrastructure costs and risks, PVSC partnered with ServicePRO to implement its cloud-based ServicePRO Cloud solution for help desk ticketing and work management.

By implementing ServicePRO Cloud, PVSC introduced a skill-based queue system and custom project templates, which streamlined collaboration and provided detailed tracking of development progress and time. The solution from ServicePRO resulted in a dramatic improvement in response and resolution times, a significant increase in documentation, and provided management with a simple, accurate overview of project status. The move to the cloud also eliminated the need for on-premises server maintenance and provided secure, reliable access to their system.

Passaic Valley Sewerage Commission