Case Study: Metropolitan Nashville Public Schools scales technical support and parent inquiries with ServicePRO

Metropolitan Nashville Public Schools supports 72,000 students with ServicePRO

Metropolitan Nashville Public Schools, a large school district, faced a challenge where technical support depended on personal connections. This necessitated adding a new call center with more support staff to handle parent inquiries. The district turned to its existing vendor, ServicePRO, and its help desk software to address this issue.

The ServicePRO software easily scaled to cover the expanded support team of 172 technicians. The solution allowed technicians to prioritize issues and managers to monitor schools with detailed reporting. This ensured all problems received prompt and fair attention, leading to widespread satisfaction. A representative stated they had received nothing but compliments on ServicePRO and were confident they would not outgrow the solution.

Metropolitan Nashville Public Schools