Case Study: CloudArts.com achieves streamlined HRM change management with ServicePRO

CloudArts.com - Customer Case Study

CloudArts.com, a 20-year-old company with more than 500 employees, needed to upgrade its HRM system before the current version reached end of support. The HR department depended heavily on the system for employee records and processes, and the CIO wanted the upgrade completed before end of life. CloudArts.com turned to ServicePRO Business Management Software to help manage the change process.

ServicePRO implemented a change management project template to structure the upgrade from request for change through impact analysis, UAT, implementation, and rollback planning. Using workflow routing, event triggers, and custom fields, ServicePRO helped CloudArts.com improve visibility, approvals, and control across the project while keeping timelines on track.