Case Study: BrandsMart USA achieves higher field-service productivity and lower costs with ServicePower Schedule Optimization

ServicePower Platform Provides Best-in-class Schedule Optimization for BrandsMart Operations

BrandsMart USA, a leading consumer electronics and appliance retailer with a dedicated service operation of 75+ technicians and a fleet of trucks, needed to modernize after relying on a highly customized, outdated CRM. Lacking automated scheduling and routing hindered timely installations and repairs, threatening customer satisfaction and BrandsMart’s promise to protect purchases throughout their lifecycle.

BrandsMart deployed ServicePower’s patented Schedule Optimization plus mobile and GPS tools to match technicians by skill and geography, enable same‑day scheduling and real‑time status updates, and manage contracted 3rd‑party providers. The solution delivered measurable gains: roughly 6,500 service and installation jobs per month, technicians completing 10–12 jobs per day (versus an industry average of ~7), reduced miles and fuel costs, shorter cycle times, and lower IT overhead by hosting with ServicePower.

BrandsMart USA

Cosmo Adamo

Vice President