Case Study: Safeware achieves streamlined onboarding and faster claims processing with ServicePower

Safeware Utilizes Onboarding and Credentialing

Safeware, founded in 1982, is a licensed insurance agency and third‑party administrator of extended service plans serving retailers, top resellers, universities and other partners. Rapid growth exposed inefficient, highly manual processes for onboarding and credentialing servicers, updating service agreements and managing claims, which created compliance risks and slowed network performance and payments.

Safeware implemented ServicePower’s end‑to‑end field service platform to automate onboarding, credentialing, dispatch and claims with API integrations that eliminate platform hopping. The result: faster claims approval and adjudication, quicker payments to servicers, streamlined operations and compliance, reduced costs, and higher per‑examiner claims throughput without adding headcount.

Safeware

Laurel Cipiti

Vice President, Solution Center Operations