Case Study: Richer Sounds achieves faster repairs and lower costs with ServicePower

Richer Sounds Relies on Service Operations and its Servicepower Team to Support its Customer Commitments

Richer Sounds is a UK hi‑fi, home cinema and TV retailer that grew from budget audio sales into a nationwide chain with in‑store demo rooms and an installation service. As the business expanded, managing repair and warranty work in‑house became inefficient—staff spent excessive time booking, scheduling and monitoring engineers—so the company decided to outsource its field service operations.

Richer Sounds selected ServicePower’s ServiceOperations in 2007 for its strong engineer network and fully managed, end‑to‑end customer care (phone soft‑fixes, scheduling and repair management). The partnership delivered faster response and repair times, lower per‑job repair costs, and greater confidence for sales teams selling extended warranties, while freeing internal staff to focus on core sales and customer experience.

Richer Sounds

Lindon Bolt

Service Department Manager