Case Study: Richer Sounds achieves faster response, lower repair costs and higher customer satisfaction with ServicePower Managed Services

Richer Sounds Reduces Repair Costs

Richer Sounds is a UK home entertainment retailer with 53 stores and an online business that sells hi‑fi, home cinema and TV equipment. Focused on best‑in‑class customer service, the company needed a scalable, outsourced solution to manage the full service lifecycle—including scheduling and dispatch—to improve efficiency and free internal engineers to concentrate on core sales activities.

Richer Sounds implemented ServicePower’s managed services and servicer network to handle initial customer contacts, phone fixes, scheduling and full repair management, speeding scheduling and job completion. The partnership delivered higher customer satisfaction, reduced repair and warranty costs, faster response times and improved first‑time fix rates.

Richer Sounds

Jez Avens

Deputy MD