Case Study: Northern Ireland Electricity achieves 15% field productivity gain and 7 minutes saved per job with ServicePower Scheduling

Northern Ireland Electricity - Customer Case Study

Northern Ireland Electricity Networks (NIE Networks) supplies electricity to 685,000 customers across Northern Ireland. Meter service operations had become fragmented across five regional offices, relying on paper and manual/fax booking systems that caused duplicated effort, inconsistent processes and poor visibility of jobs and field resources, prompting a move to restructure and automate the service operation.

NIE implemented ServicePower’s Scheduling solution to centralize job allocation, improve technician utilization and schedule adherence, reduce travel times and fleet costs, and streamline appointment booking and routing. The rollout delivered measurable gains: 7 minutes saved per job, roughly one additional job per technician per day, a 15% increase in field productivity and improved appointment adherence, with implementation completed smoothly after tuning and trials.

Northern Ireland Electricity