Case Study: North American TPA achieves $80K/month in claim cost savings with ServicePower Warranty Claims Management

North American TPA Achieves Success with ServicePower Warranty Claims Management Solution

A large North American third-party administrator (TPA) that underwrites specialized insurance and extended service contracts faced the challenge of integrating an acquired OEM’s internal service operation into its broader, multi-division business. The TPA needed to merge two field service management systems, manage a large network of 3rd‑party contractors across geographies and skills, control warranty claims spend, and stabilize its service platform while supporting complex scheduling needs.

The TPA implemented ServicePower’s Contractor Management, Warranty Claims Management, Smart Scheduling and Reporting & Analytics. The solution improved contractor selection and coverage, automated claims validation and payments, and provided reliable audit capabilities that reduced claim costs by about $80,000 per month. The platform proved more stable than the prior system, was rolled out across the business (including Canada), enabled a new real‑time customer mobile app, and delivered sustained cost savings and better customer experience.