Case Study: Mitsubishi Electric achieves lower claims costs and faster, more accurate service with ServicePower

Mitsubishi Electric - Customer Case Study

Mitsubishi Electric Visual Solutions America (MEVSA), a manufacturer and marketer of projectors, large-format displays, LCD digital signage and the world’s first laser TV, needed a way to better manage dispatch and warranty claims handled by third‑party contractors. Their goal was to enable real‑time communication and job status updates to improve efficiency and deliver a best‑in‑class customer experience.

MEVSA selected ServicePower for its reputation and ability to customize and integrate with existing systems, implementing Dispatch and Claims modules. The automation and tailored workflows increased technicians meeting service objectives, reduced job rejections, cancellations and claims errors, eliminated fraudulent/duplicate claims, and delivered significant cost/time savings, better scheduling and higher customer satisfaction.

Mitsubishi Electric

Michael Snead

Director, Product Service