Case Study: Mitsubishi Electric achieves streamlined claims handling and cost and time savings with ServicePower

Mitsubishi Electric Changes from Competitive Dispatch and Claims Product to Serviceoperations to Better Meet its Needs

Mitsubishi Electric Visual Solutions America (MEVSA), headquartered in Irvine, CA, manufactures and markets projectors, video wall systems, digital signage and other display products across the US and Canada. A 60‑person team handling consumer and corporate warranty work found its legacy claims, servicer and parts management system no longer met business requirements, causing inefficiencies in claims handling and fulfillment.

MEVSA engaged ServicePower to build and integrate a tailored field service platform; after discovery sessions and a 30‑day pilot the solution was rolled out company‑wide. Claims handling and servicer payments were quickly streamlined, producing significant time and cost savings, the Canadian operation was incorporated smoothly, and a later parts‑dispatch rollout improved appointment scheduling and parts coordination—boosting service efficiency and customer satisfaction while ServicePower continues to provide operational support.

Mitsubishi Electric

Michael Snead

Director, Product Service