Case Study: LG Electronics USA achieves a 27% NPS increase and eliminates third-party call rejections with ServicePower

LG Electronics USA - Customer Case Study

LG Electronics USA, the North American arm of global consumer electronics leader LG, needed a faster, more reliable way to dispatch service jobs to third‑party contractors and to cut claims processing time to reduce attrition and improve contractor loyalty.

ServicePower deployed Dispatch, Claims and Managed Services with AI‑based logic and real‑time scheduling to match work to the best contractors. The result: a 27% increase in NPS, rejected/cancelled/neglected third‑party calls fell from 20% to 0%, fewer claim errors, more available technicians to meet demand, and improved schedule adherence.

LG Electronics USA

Bill Lange

Field Service Operations and Strategy