Case Study: Hillcrest Maintenance achieves 50% increase in daily job completions with ServicePower Scheduling

How Hillcrest Maintenance achieved a 50% increase in daily completions with ServicePower

Hillcrest Maintenance, the service arm for Hillcrest Homes, provides planned maintenance, repairs and installations with a strong focus on resident satisfaction. As the portfolio grew, a surge in work orders exposed the limits of paper-based processes, causing scheduling bottlenecks, slow responses and risks to customer satisfaction. The team needed a way to prioritize and assign jobs by creation date, travel distance and technician availability.

Hillcrest implemented ServicePower’s Scheduling solution, automating dispatch, matching jobs to technicians by skillset and location, and enabling real-time communication with residents and the field. The result: a 50% increase in daily job completions, roughly £24M in additional annual revenue, a 96% customer satisfaction rating for 11 consecutive years, and faster emergency response times within a four-hour window.

Hillcrest Maintenance

James Thomson

Head of Hillcrest Maintenance