Case Study: Hospice Source achieves faster response times and reduced costs with ServicePower

Hospice Source improves hospice care with field service management technology from ServicePower

Hospice Source, a U.S. medical-equipment provider founded in 1997 that specializes exclusively in hospice care, needed to improve response times, appointment accuracy and schedule adherence to better serve patients, caregivers and partner hospices. Swift provisioning and timely, compassionate installations are critical in this sector, and Hospice Source sought technology to streamline ordering, dispatch and field operations while reducing delivery costs.

They implemented ServicePower’s field service management platform — including an online caregiver portal, real-time technician scheduling, two-way communications, AI-driven route optimization, and configurable mobile workflows that consider skills, certifications, access rules, inventory and patient priority. The result was faster deliveries, more accurate appointment promises, higher schedule adherence and more productive, cost-effective field teams, enabling Hospice Source to enhance patient experience and improve profitability.

Hospice Source

Jeff West

CEO