Case Study: GE Appliances achieves 20% increase in customer satisfaction and 50% reduction in service appointment windows with ServicePower

GE Sees $40M in Claims Savings YoY

GE Appliances, a leading U.S. appliance manufacturer with brands including GE, GE Profile, Café, Monogram, Haier and Hotpoint, needed a way to schedule and dispatch work across both employed and third‑party technicians while improving the customer service experience and speeding up warranty claims with better visibility and quality control.

They implemented the full ServicePower suite — Scheduling, Dispatch, Warranty Claims, Business Intelligence, Customer Portal and Managed Services — to enable seamless multi‑labor workforce management and automate claims. Results included a 50% reduction in service appointment windows, 15% reduction in technician travel time, a 2.8‑point lift in Consumer Quality of Service and a 20% increase in customer satisfaction, plus cost savings from eliminating fraud and duplicate claims.

GE Appliances