Case Study: ESI Enterprises achieves 80% increase in claims-processing efficiency with ServicePower

ESI Relies on ServicePower’s Technology to Increase Efficiencies in Warranty and Claims Management

ESI Enterprises is a 50+-year-old global distributor of branded consumer electronics, appliances and durable goods with an extensive repair and parts network across North America and Mexico. The company found its antiquated dispatch, claims and third‑party contractor processes were costing money and limiting growth, and it needed a technology solution to manage and track warranty and service requests.

ServicePower implemented an integrated warranty claims management system that delivers real‑time, configurable adjudication, validation, auditing and end‑user/OEM tracking. The solution—deployed to agreed schedules—boosted customer satisfaction by 10%, increased claims‑processing efficiency by 80%, significantly reduced claims costs and fraud risk, enabled service requests from international exchange stores on U.S. military bases, and provided ESI with a scalable, trackable warranty support platform.

ESI Enterprises

Eddie Palacios

Director of Service Operations