Case Study: ESI Enterprises achieves an 80% improvement in claims processing efficiency with ServicePower

ESI Implemented ServicePower's Full Suite of Managed Services

ESI is a distributor and manufacturer of consumer products—electronics, appliances, and housewares—imported into the U.S. from markets like Japan and Hong Kong, with strong reach into Mexico and Central/South America. Facing slow, manual warranty workflows, ESI needed to eliminate paper processes, detect fraudulent and duplicate claims automatically, and cut overall claims processing time.

ESI deployed ServicePower’s full suite of Managed Services to expand technician coverage, automate fraud/duplicate detection, reduce error rates, and scale for surges in demand. The program delivered a 10% increase in customer satisfaction, an 80% improvement in claims processing efficiency, significantly lower processing costs, and a reduced risk of fraudulent claims.

ESI Enterprises

Eddie Palacios

Director of Service Operations