Case Study: Electrolux Home Appliances achieves $40M annual savings and improved field service efficiency with ServicePower

Electrolux Home Appliances - Customer Case Study

Electrolux, a global appliance leader selling over 60 million products across 150+ markets under brands like AEG and Frigidaire, needed to optimize scheduling and dispatch for a hybrid field workforce, reduce manual errors and fraud in warranty claims, increase processing rates, and improve the overall service delivery experience for customers.

By implementing ServicePower’s Scheduling, Dispatch, Warranty Claims, Business Intelligence and Customer Portal solutions, Electrolux improved operational efficiency, boosted first-time-fix and schedule adherence, and reduced manual intervention and fraudulent/duplicate claims—delivering better customer experiences while achieving $1M in annual savings from scheduling optimization, a 15% reduction in technician travel time, and $40M in yearly savings through warranty claims best practices.

Electrolux Home Appliances

Steve Zannos

Senior Director of Customer Care