Case Study: Commerce Management Scheduling Company achieves 32% ROI and 29% productivity gain with ServicePower

Commerce Management Scheduling Company - Customer Case Study

The client, a leading commerce-management service provider scheduling roughly 1.2 million jobs a year, faced inefficient field operations—gapped shifts, overlapping assignments, excessive travel, missed SLAs and high overtime—that made it hard to maximize technician utilization and demonstrate clear ROI from scheduling technology.

Using ServicePower’s ServiceScheduling (with ServiceOperations and NEXUS FS™), the client ran a 47‑day benchmark and hourly re‑optimization to close gaps, eliminate overlaps and optimize routes. The result was a ~24–29% productivity increase (≈0.9 more jobs/day per tech), a reported 32% ROI, a 24% reduction in travel time, a 68% drop in overtime, about $1.61M annual fuel savings, roughly $165K saved in SLA penalties, and marked improvements in on‑time arrivals and overall utilization.