Case Study: Castelan Group achieves improved operational effectiveness and reduced costs with ServicePower's Field-Service Management Portal

Castelan Improves Operational Effectiveness and Decreases Costs with ServicePower’s Field-Service Management Portal

Castelan Group, a UK field-service provider for furniture and electrical appliance repair serving retailers, insurers and commercial clients, needed to refine its third‑party provider network and secure a technology platform that would ensure fast, consistent, high‑quality service. In 2015 Performance Manager Steve Winter‑Gray was tasked with reducing and consolidating suppliers while improving operational effectiveness and customer outcomes.

Castelan selected ServicePower’s managed network and Field‑Service Management Portal; ServicePower customized the portal to meet a major customer’s unique product scheme. The solution streamlined operations, cut costs from manual processes, and raised first‑time fix rates—delivering measurable efficiency gains and high customer satisfaction with ServicePower’s support and people.

Castelan Group

Steve Winter-Gray

Performance Manager