Case Study: Castelan Group achieves 15% higher first-time-fix rates and lower repair costs with ServicePower Managed Services

Castelan Group Outsourced Third-Party Management to ServicePower

Castelan Group, a UK specialist in warranties, claims handling, insurance validation and repair services serving more than 1.5 million households, needed an outsourced solution to manage its third‑party technician network. Their goals were to reduce operational costs, conserve capital, lower operating expenses and maintain a best‑in‑class field service experience for customers.

Castelan implemented ServicePower’s full Managed Services, gaining greater agility, shorter turnaround times and improved customer experience. The engagement delivered a 15% increase in first‑time‑fix rates, a 25% boost in technician effectiveness, reduced cost per repair and a lower risk of repeat visits.

Castelan Group

Steve Winter-Gray

Performance Manager