Case Study: BrandsMart U.S.A. achieves 30% more same-day job completions and 25% operational cost savings with ServicePower

BrandsMart USA - Customer Case Study

BrandsMart U.S.A., a leading consumer electronics and appliance retailer in the Southeast with nine stores and a growing e-commerce presence, needed to boost the efficiency, productivity, and performance of its service and installation operations while cutting operational costs.

By implementing ServicePower’s Scheduling Optimization and Customer Portal, BrandsMart improved schedule adherence, reduced truck rolls and parts costs, and increased technician utilization. Results included a 30% rise in same-day job completion and roughly 25% savings in operational costs, along with paperless records, better routing, faster cycle times, and higher overall field-service productivity.

BrandsMart USA

Cosmo Adamo

Vice President