Case Study: Baxi achieves 30% more service completions and reduced costs with ServicePower Scheduling solution

Baxi - Customer Case Study

Baxi, part of BDR Thermea and one of Europe’s largest manufacturers and distributors of domestic and commercial water and space heating systems, employs around 6,700 people and operates across multiple countries. As the business expanded into new markets, Baxi needed to improve job scheduling and reduce operational costs to keep pace with growing service demand.

ServicePower’s Scheduling solution enabled Baxi to rapidly adjust to demand and better allocate jobs, improving first-time-fix and schedule adherence. The changes delivered measurable benefits: a 10% rise in customer satisfaction, 30% more service calls completed per day, a 15% cut in travel costs and lower over‑staffing costs through improved capacity planning.

Baxi