Case Study: Amynta achieves 15% improvement in customer satisfaction and 50% increase in claims processing efficiency with ServicePower

Amynta Improves Customer Satisfaction by 15%

Amynta Group, a provider of extended service plans and warranty programs for retailers, dealers, distributors and manufacturers, needed a way for its Warrantech unit to manage dispatch and warranty claims with third‑party contractors while delivering a best‑in‑class customer experience through real‑time communication and job status updates.

Amynta implemented ServicePower’s Dispatch, Claims and Business Intelligence solutions to manage its third‑party network end‑to‑end, automate claims processing and reduce fraud and duplicates. The deployment cut claims processing costs, lowered rejection and cancellation rates, improved claims accuracy, and delivered a 15% increase in customer satisfaction and a 50% boost in claims processing efficiency.

Amynta