Case Study: ADT Security Services achieves increased field technician productivity and improved first-time fixes with ServicePower

ADT Security Services - Customer Case Study

ADT Security Services, America’s leading electronic security provider, needed to optimize how work was assigned to field technicians to increase productivity, reduce manual scheduling effort, lower overtime and travel, and improve customer satisfaction and management control.

BearingPoint and ServicePower developed a strategic vision, project plan and cross‑functional teams (management, field technicians, ServicePower and BearingPoint) and deployed ServicePower’s field management platform. The result: more appointments fixed on the first call, fewer no‑shows, higher first‑time fix rates, the ability to pull jobs forward when capacity opens, and overall improved service levels and operational control.

ADT Security Services