Case Study: a major European car manufacturer reduces VoIP incidents and costs with ServicePilot

Major European Car Manufacturer - Customer Case Study

A major European car manufacturer worked with ServicePilot to tackle the challenge of monitoring a complex, multivendor telephony environment serving about 80,000 users. Their voice team needed better visibility across Alcatel-Lucent, Cisco, Skype for Business, and Oracle SBC/EBC infrastructure in order to reduce incidents, troubleshoot call quality problems faster, and control VoIP costs.

Using ServicePilot’s monitoring and capacity planning capabilities, the team gained a single view of network health, SIP/SBC performance, call quality, and usage trends, with projections up to three months in advance. ServicePilot helped them cut incidents by an estimated 20%, reduce troubleshooting and outage costs, halve SIP channel subscription costs, detect and block VoIP fraud, and improve productivity so that system maintenance took only about one to two hours per week.