Case Study: a major European car manufacturer stops SIP fraud with ServicePilot

Major European Car Manufacturer - Customer Case Study

ServicePilot worked with a major European car manufacturer that used SIP and Oracle SBCs to provide VoIP service to 80,000 employees. The company had already suffered several SIP fraud attacks, leading to unusually high phone bills and service disruptions.

ServicePilot collected SIP traffic and call detail records from the customer’s SBCs and PBXs, let the team organize traffic by zone, and created custom alerts to spot unusual call volumes. With ServicePilot dashboards, the customer quickly identified a surge of international calls from an unusual IP on one Oracle SBC, blocked the attacker, and reduced financial losses while avoiding denial-of-service issues and preserving VoIP quality.