Case Study: CRAMIF achieves simpler VoIP and application performance management with ServicePilot

Healthcare Provider Manages Performance of VoIP and Strategic Applications with ServicePilot ISM

CRAMIF, the public health service organization serving the greater Paris area, needed to simplify the management of VoIP, application, and network performance across its 80 facilities and large distributed IT environment. It turned to ServicePilot for a unified solution to monitor telephony and network performance.

ServicePilot implemented ISM Enterprise to provide VoIP, infrastructure, and application performance management across CRAMIF’s IP environment. The solution now monitors more than 3,000 network points and 1,000 objects, helping CRAMIF improve service quality, track SLAs, and optimize application performance for end-users on a daily basis.

CRAMIF