Case Study: Agence France-Presse achieves 24/7 reliable VoIP communications with ServicePilot ISM

Global Media Company Improves VoIP Communications with ISM Enterprise

Agence France-Presse (AFP), the world’s oldest news agency, needed proactive support for its global VoIP communications to keep services available around the clock across more than 120 locations. AFP turned to ServicePilot and its ISM Enterprise monitoring solution to help manage a broad voice network and improve visibility into service quality.

ServicePilot implemented ISM monitoring for AFP’s VoIP network of more than 1,000 phones worldwide, giving the team a centralized real-time view of key network indicators, diagnostics, and reports. The result was better ability to spot weak links quickly, resolve issues before they escalated, and maintain a highly available VoIP service with improved quality for staff worldwide.

Agence France-Presse