Case Study: NextiraOne expands managed monitoring services with ServicePilot ISM

Communications Service Provider Expands Advanced Monitoring Services with ServicePilot ISM

NextiraOne, Europe’s leading expert in communications services, wanted a flexible and easy-to-use monitoring platform to expand the managed services it offered through its NOCs in Berlin and Paris. The company needed to support unified communications, VoIP, and other infrastructure monitoring services across a wide range of technologies and vendors, and turned to ServicePilot and its ISM Enterprise solution.

ServicePilot implemented ISM Enterprise to provide infrastructure, VoIP, UC, and application performance monitoring, along with capacity management and reporting capabilities. The result was a single, scalable platform that let NextiraOne expand proactive services, support unified communications, data center, and contact center activities, and add devices incrementally as new clients were onboarded.

NextiraOne