Case Study: Dell EMC achieves 98% faster, partner‑centric quoting with servicePath

Transforming Quotes to Meet Complex Partner Needs

Dell EMC faced growing complexity as its data-center offerings expanded and its partner network needed more partner-centric, easy-to-use quoting. The Sales Engineering team found their home-grown spreadsheet configurators were unreliable and slow, so after an extensive evaluation they selected servicePath as a cloud-based Configure, Price, Quote (CPQ) solution to deliver more robust, partner-friendly proposals.

servicePath implemented a personalized CPQ platform that lets partners self-configure solutions and produces branded, easy-to-understand outputs. The result: proposal changes are 98% faster (taking as little as 15 minutes vs. a day), proposal times have been shortened by as much as 90%, quote accuracy has increased, partners now generate their own quotes, and Dell EMC reduced financial risk and freed sales teams to focus on strategic work — all enabled by servicePath.

Dell EMC

Brandon DaCosta

Consultant Product Manager, Sales Enablement