Case Study: Telent achieves faster, more accurate quoting with servicePath CPQ+

Telent cuts quoting time for £50-£60 million in annual costs with servicePath

telent, a major UK ICT solutions and services provider, faced significant challenges after acquiring a smaller company. They were forced to rely on a complex and error-prone system of spreadsheets to manage millions of pounds in quotes, which led to versioning issues and difficult training for new staff. After a failed implementation with another CPQ system, they turned to servicePath and its CPQ+ platform to handle their complex and constantly evolving quoting needs.

The solution implemented by servicePath was a seamless Salesforce-integrated CPQ+ system that was deployed in just eight weeks. servicePath’s solution empowered telent’s sales team to produce accurate quotes in minutes, drastically reducing errors and dependency on pre-sales resources. The results included delighted customers and the provision of key business intelligence through personalized dashboards, leading telent to prepare a wider rollout of servicePath CPQ+ across the business.

Telent