Case Study: telent achieves rapid, accurate quoting with servicePath CPQ+

Recovering from a failed CPQ implementation

Telent, a major UK ICT solutions and services provider, faced a failed Steelbrick/Salesforce CPQ deployment and was forced to run £50–60m of quoting through error-prone spreadsheets. Constant changes in technology and vendor pricing, frequent template overwrites, versioning issues and heavy reliance on pre-sales specialists made it slow and risky to produce accurate quotes—so Telent sought a CPQ vendor that could handle high complexity and rapid change and selected servicePath (servicePath CPQ+).

servicePath implemented servicePath CPQ+ with a relatively smooth eight-week rollout and seamless Salesforce integration, avoiding brittle custom code and providing robust, intuitive reporting. The result: sales teams can produce fast, accurate quotes (quotes out of the gate in minutes), reduced dependency on pre-sales resources, full auditability and personalized dashboards showing win rates, margins and pipeline—benefits that have already driven wider rollout plans across Telent.

Telent

Hannah Buckley

Sales Operations Manager