Case Study: St Austell Handyman achieves scalable growth and live online booking with ServiceOS

St Austell Handyman becomes Cornwall’s first fully live bookable handyman service with ServiceOS

St Austell Handyman, a fast-growing handyman service in Cornwall, faced limitations with its existing CRM that prevented it from scaling. The software lacked customization, making automation and tailored workflows impossible. To overcome this roadblock, founder Sam Evans sought a platform from ServiceOS that would provide full control over the customer experience and internal operations.

By implementing ServiceOS, St Austell Handyman unlocked full customization and automation potential. The solution provided tailored booking flows, integrated payments, and live scheduling. The results included operating with the efficiency of a much larger company, gaining a major competitive edge as the first local service with a live booking system, and receiving consistently excellent customer feedback on the seamless experience.

St Austell Handyman