Case Study: MyPlumber improves scheduling and increases bookings with ServiceOS

MyPlumber boosts bookings from 258 to 455 with ServiceOS

MyPlumber, a London-based plumbing and home services company, was facing significant operational challenges due to a hectic schedule and constant customer appointment changes. This was causing them to lose time and profits. They needed a solution to optimize their rescheduling process and improve the efficiency of their field professionals, which led them to the vendor ServiceOS.

ServiceOS implemented its system, which featured automatic rescheduling, real-time availability, and route optimization. This solution provided an immediate and drastic improvement to MyPlumber's daily operations, allowing them to quickly adjust to booking changes and use their time optimally. As a measurable result, their bookings increased from 258 worth £20,000 in May 2019 to 455 worth £32,615 in May 2020 after implementing ServiceOS.

MyPlumber