Case Study: Westcork Electrical achieves remote business continuity during the pandemic with ServiceM8

Westcork Electrical - Customer Case Study

Westcork Electrical, a Sydney-based electrical services business led by Alan Collins, faced a sudden challenge during the COVID-19 pandemic when Alan had to fly to Ireland for a family emergency. Previously skeptical about field-management software, he needed a way to run day-to-day operations remotely and support a newly appointed tradesman on-site. He turned to ServiceM8 and its mobile app (plus the Knowledge add-on) to bridge the gap.

ServiceM8 delivered a cloud-based job-management solution—job photos and videos, tasks and checklists, flexible scheduling and a Knowledge library—that let Alan communicate, quote and manage jobs from abroad. The platform kept schedules instantly synced across devices, enforced consistent job processes for the new electrician, and enabled Alan to run the business effectively during an eight-week overseas stay, preventing administrative chaos and maintaining service continuity.

Westcork Electrical

Alan Collins

Westcork Electrical