Case Study: Pristine Professional Cleaning achieves doubled staff and clients, improved cashflow, and halved admin headaches with ServiceM8

Pristine Professional Cleaning - Customer Case Study

Pristine Professional Cleaning is an eco-friendly domestic and commercial cleaning business in Perth that had plateaued growth because of fragmented systems (Google Calendar, email, SMS and Xero), heavy micromanagement, billing errors and thousands of dollars in unpaid invoices each week. After researching field-service platforms, the owners chose ServiceM8’s centralised job management system to replace their patchwork processes.

ServiceM8 was rolled out across the business with Xero integration, automating bookings, rostering, on-site job notes and invoicing; staff onboarding takes about 15 minutes. The results: over 2,000 jobs in a little over a year, headcount roughly doubled (from ~8–9 to 15–17), twice the number of clients, weekly unpaid invoices reduced from about $10,000 to under $200, invoices issued within 24 hours, stronger cashflow and higher customer satisfaction — all attributed to ServiceM8.

Pristine Professional Cleaning

Satya Bourgeot

Owner