Case Study: Oz Pest achieves major time and cost savings and better customer communication with ServiceM8

Oz Pest - Customer Case Study

Oz Pest, a franchised pest control business in Adelaide, Australia, struggled with a paper diary, a separate app for invoicing and a camera for site evidence, which made scheduling, reporting and record-keeping slow and frustrating. Recommended by their franchisor, Oz Pest adopted ServiceM8 as an all‑in‑one mobile system for invoicing, job history and on‑site reporting.

ServiceM8 gave Oz Pest on‑the‑go reporting, integrated invoicing and flawless Xero sync, plus SMS appointment and 15‑minute ETA notifications that improved professionalism and customer communication. The change cut admin time (previously about 3 hours per site for inspection and reports), reduced the accountant’s quarterly fee from $250 to $130, and saved roughly $120/month on postage — savings Oz Pest says equate to another 300–400 jobs thanks to ServiceM8.

Oz Pest

Rob Hore

Oz Pest