Case Study: Jim’s Pest Control achieves improved professionalism and time savings with ServiceM8

Jim’s Pest Control - Customer Case Study

Jim’s Pest Control, a franchised pest maintenance business in Adelaide, needed a way to be more professional, mobile and communicative with customers while cutting time spent on site inspections, reporting and office admin. To address this, franchisee Rob Hore adopted ServiceM8’s mobile field-service platform, using features like Job Diary, site inspection forms, job history and SMS appointment/ETA notifications.

Using ServiceM8, Rob can start reports anywhere, instantly look up or resend invoices, and SMS customers appointment reminders and 15‑minute arrival notices. The change has delivered measurable time savings—he previously spent about 2 hours on each site inspection plus another hour on reports and has now cut that admin time substantially (up to three hours per job)—while improving professionalism, reducing waiting time and cutting client no‑shows.

Jim’s Pest Control

Rob Hore